Fix exceptions

When exceptions occur in programs and certifications, they can be fixed by a Site Administrator. The Site Administrator receives an email when there is a new exception reported on a program or certification.

1. To view the exception report click the Exception Report tab from the program page. The report details the name of the user, the user ID number, and the issue.
2. Once you know what the error is you can decide how to fix it.
3. You can use the Select and Action fields to perform bulk actions. Select allows you to select all the users that meet a certain condition. Action allows you to select an action. The available actions are:
   • Assign: This means 'ignore the exception and add them to the program anyway'. The user is now treated like any other user who was assigned without getting an exception. They should receive any program messages that other users would have got at the time when the exception is resolved. In the background the exception still exists it is just marked as 'handled'. Otherwise it might be recreated again.
   • Set realistic due date and assign: The system automatically calculates a realistic time frame for the learner. This is based upon the minimum program time required plus one week. 
   • Do not assign: This means dismiss the exception. The user is still assigned to the program/certification and will appear in the completion report. If the user was added to the program/certification in error, they must be removed via the Program Assignment method used.
4. Click Ok on the confirmation box that appears after you set the appropriate condition and action. This action may take a few minutes to complete.