Message handler settings

Updated on 21 Jun 2022
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You can adjust these settings to your preferences by going to Quick-access menu > Server > Email > Message handler.

Setting	Description	Available sub-settings
Invalid recipient handler	If a valid message is received but the sender cannot be authenticated, the message is stored on the email server and the user is contacted using the email address in their user profile. The user is given the chance to reply to confirm the authenticity of the original message. This handler processes those replies. It is not possible to disable sender verification of this handler because the user may reply from an incorrect email address if their email client configuration is incorrect.	By clicking the cog icon () for this setting you can configure the following: Default address expiry period: When an email address is generated by the handler, it can be set to automatically expire after a period of time, so that it can no longer be used. It is advisable to set an expiry period. this can be One hour, One day, One week, One year or No expiry. Validate sender address: Defaults to No. Enabled: Tick to enable this setting
Email to private files	Store attachments to an email in the user's private files storage space.	By clicking the cog icon () for this setting you can configure the following: Default address expiry period: Defaults to No expiry. Validate sender address: When a message is received from a user, Totara attempts to validate the message by comparing the email address of the sender with the email address in their user profile. If the sender does not match, then the user is sent a notification to confirm that they really did send the email. If this setting is disabled, then the email address of the sender is not checked at all. Enabled: Tick to enable this setting
Reply to forum posts	By enabling this setting you can allow users to reply to forum posts from their associated email accounts.	By clicking the cog icon () for this setting you can configure the following: Default address expiry period: When an email address is generated by the handler, it can be set to automatically expire after a period of time, so that it can no longer be used. It is advisable to set an expiry period. this can be One hour, One day, One week, One year or No expiry. Validate sender address: When a message is received from a user, Totara attempts to validate the message by comparing the email address of the sender with the email address in their user profile. If the sender does not match, then the user is sent a notification to confirm that they really did send the email. If this setting is disabled, then the email address of the sender is not checked at all. Enabled: Tick to enable this setting

Setting

Description

Available sub-settings

Invalid recipient handler

If a valid message is received but the sender cannot be authenticated, the message is stored on the email server and the user is contacted using the email address in their user profile. The user is given the chance to reply to confirm the authenticity of the original message. This handler processes those replies.

It is not possible to disable sender verification of this handler because the user may reply from an incorrect email address if their email client configuration is incorrect.

By clicking the cog icon (

) for this setting you can configure the following:

Default address expiry period: When an email address is generated by the handler, it can be set to automatically expire after a period of time, so that it can no longer be used. It is advisable to set an expiry period. this can be One hour, One day, One week, One year or No expiry.
Validate sender address: Defaults to No.
Enabled: Tick to enable this setting

Email to private files

Store attachments to an email in the user's private files storage space.

By clicking the cog icon (

) for this setting you can configure the following:

Default address expiry period: Defaults to No expiry.
Validate sender address: When a message is received from a user, Totara attempts to validate the message by comparing the email address of the sender with the email address in their user profile. If the sender does not match, then the user is sent a notification to confirm that they really did send the email. If this setting is disabled, then the email address of the sender is not checked at all.
Enabled: Tick to enable this setting

Reply to forum posts

By enabling this setting you can allow users to reply to forum posts from their associated email accounts.

By clicking the cog icon (

) for this setting you can configure the following:

Default address expiry period: When an email address is generated by the handler, it can be set to automatically expire after a period of time, so that it can no longer be used. It is advisable to set an expiry period. this can be One hour, One day, One week, One year or No expiry.
Validate sender address: When a message is received from a user, Totara attempts to validate the message by comparing the email address of the sender with the email address in their user profile. If the sender does not match, then the user is sent a notification to confirm that they really did send the email. If this setting is disabled, then the email address of the sender is not checked at all.
Enabled: Tick to enable this setting

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