Notification settings
- 31 Aug 2023
- 1 minute to read
Notification settings
- Updated on 31 Aug 2023
- 1 minute to read
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When you are creating a new notification you can configure the following settings.
| Setting | Description | Notes |
|---|---|---|
| Name | Give the notification a descriptive name. | - |
| Include iCal attachment | Ticket to include an iCal attachment with the notification - this is helpful for date-related notifications. | - |
| Schedule | When the notification will be sent relative to the trigger event. Either when the trigger occurs or a number of days before or after the event. | It is not always possible to change this and sometimes you may only have once option. |
| Delivery channels | When setting the delivery channels you can also decide to set Forced delivery. | Forced delivery makes a notification mandatory. This means it will be sent via the specified channels regardless of whether or not the notification is enabled by a recipient user. Even if a user disables notifications in their Notification preferences, they will still receive notifications via the channels listed here. For example, if a notification has Email listed in the Forced delivery column then the recipients will always be notified by email. |
| Subject | The title of the notification e.g. the subject line of the email. | - |
| Body | The main content of the notification. | You may wish to include placeholders here. |
| Status | Decide whether the notification is enabled by ticking the box. | - |
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