Multitenancy use cases
  • 19 Oct 2022
  • 2 minutes to read

Multitenancy use cases


This page describes a number of potential use cases for multitenancy in Totara. These are just examples - multitenancy can be a valuable addition for a wide range of organisational structures. Note that the setup and configuration for these use cases will be broadly similar.

Multiple groups within an organisation

One clear use case for multitenancy is when a single organisation requires separation between groups, where parts of the organisation have completely different learning and administrative requirements but share a site. This would allow for tenants to access content specific to their group as well as organisation-wide content. Users could still see users from other tenants (i.e. other parts of their organisation), but administrators and content creators could be assigned to individual tenants.

Child organisations of a parent organisation

Multitenancy is also a good solution for organisations with multiple child organisations with different requirements. This could include discrete business units operating under one parent company with different functions and governance, or a franchise structure. A single site could be shared across the organisation, but content would comprise a mix of site-wide and tenant-only items. Again, administration could be delegated to tenant-specific administrators while global Site Administrators handle site-wide user administration. Here users can see the details of users from other tenants within shared courses, for example.

Separate but shared services site

Another possible use case is a single site shared by multiple organisations, each with their own learning environments. Courses and other learning content is created within each separate area by Course Creators and Editing Trainers for the respective organisation. Site Administrators can handle global user administration if required, but administrators can be designated for each tenant to administer users within the tenant.

Individual training provider

Some sites will be managed by a single training provider offering training to multiple separate organisations. This type of site would be a good use of multitenancy, as a single site could be shared while learning catalogue items are strictly divided by tenants. Learners would only be enrolled on courses aimed at their organisation. Additionally, administrators could be assigned on a tenant-by-tenant basis, reducing the workload for global Site Administrators. 

Next steps

C033 - Course Catalogue(2)The Totara Academy has a whole course dedicated to using Multitenancy in Totara. Here you can learn more on how to set up and use tenants, see best practice, and give it a go yourself.

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