Request SFTP access

Requesting access

SSH File Transfer Protocol (SFTP) is not enabled by default in Totara Cloud, so you will need to request access in order to use it on your site. To request access, open a support ticket or contact your Totara Cloud Partner with the following information:

• The name/URL of your site
• Explain that you wish to upload HR import files via SFTP
• Provide an SSH public key that will be used to grant access

You can generate an SSH public key and private key if you do not already have them. Ensure that you keep the private key safe and do not share it with us or anyone else. You can find information on which key types are supported and how to generate an SSH key pair in AWS's documentation.

For information on how to use your SSH key to authenticate, refer to your FTP software documentation.

Receiving access

Once we have processed your request and enabled access we will share with you the following information:

• An SFTP hostname (URL)
• Your organisation's SFTP username (one username per organisation, typically matching your site's name)

You can then use this information along with your SSH key to connect to our SFTP server and upload files and folders using any SFTP client.

Next steps

• Set up SFTP for HR import