---
title: "Configure message handler"
slug: "configure-message-handler"
tags: ["Totara Platform", "Site Administrator", "How-to"]
updated: 2026-08-13T16:01:41Z
published: 2026-08-13T16:01:41Z
canonical: "totara.help/configure-message-handler"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://totara.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure message handler

You can configure your site's message handler settings to your preference. This sets what to do with an invalid recipient handler, as well as email to private files and replies to forums.

1. Go to *Quick-access menu > Server > Email > Message handler.*
2. Click the cog icon (![](https://cdn.document360.io/a007399b-031e-436b-999a-528240e16f58/Images/Documentation/cog.png?sv=2026-02-06&spr=https&st=2026-11-01T15%3A48%3A50Z&se=2026-11-01T16%3A48%3A50Z&sr=c&sp=r&sig=K7zmC0ii0vsfMnRHcPLEg%2BLB%2FagSCdPxS03wlgOa1K0%3D)) next to each setting to configure it.
3. Configure the [settings](/totara-20/docs/message-handler-settings) to your preference.
4. Click **Save changes**.
5. Repeat step 2-4 for each setting.
6. Click **Save changes**.

## Next steps

- [](/totara-20/docs/incoming-mail-settings)[](/totara-20/docs/incoming-mail-settings)[Message handler settings](/totara-20/docs/message-handler-settings)
- [Configure incoming mail](/totara-20/docs/configure-incoming-mail)
- [](/totara-20/docs/incoming-mail-settings)[Incoming mail settings](/totara-20/docs/incoming-mail-settings)
- [Configure outgoing mail](/totara-20/docs/configure-outgoing-mail)
- [Outgoing mail settings](/totara-20/docs/outgoing-mail-settings)

Join the [Totara Community](https://totara.community/) for more resources to help you get the most out of Totara.

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