---
title: "Incoming mail settings"
slug: "incoming-mail-settings"
updated: 2026-08-13T16:01:41Z
published: 2026-08-13T16:01:41Z
canonical: "totara.help/incoming-mail-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://totara.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Incoming mail settings

It is possible to configure the settings for outgoing (sent) and incoming (received) messages from Totara.

The settings for incoming mail can be adjusted by going to *Quick-access menu > Server > Email > Incoming mail configuration.*

| **Setting** | **Description** | **Notes** |
| --- | --- | --- |
| Enable incoming mail processing | Inbound message processing allows you to receive and process email within Totara. This has applications such as sending email replies to forum posts or adding files to a user's private files. Incoming mail processing must be enabled in order for messages to be sent with the appropriate information. | - |
| Mailbox name | When messages are sent out, they fit into the format **address+data@example.com**. To reliably generate addresses from Totara, please specify the address that you would normally use before the @ sign. For example, the Mailbox name in the example would be "address". You should use a dedicated email account for this purpose. | - |
| Email domain | When messages are sent out, they fit into the format **address+data@example.com**. To reliably generate addresses from Totara, please specify the domain after the @ sign. For example, the Email domain from the example would be "example.com". You should use a dedicated email account for this purpose. | - |
| Incoming Mail Server | The address of the server that Totara should check mail against. To specify a non-default port, you can use the [server]:[port], for example [mail.example.com](http://mail.example.com/):587 format. If you leave this field blank, Totara will use the default port for the type of mail server you specify. | - |
| Use SSL | Some mail servers support an additional level of security by encrypting communication between Totara and your server. We recommend using this SSL encryption if your server supports it. | - |
| Username | This is the username your service provider will have provided to log in to your email account with. | - |
| Password | This is the password your service provider will have provided to log in to your email account with. | - |

Join the [Totara Community](https://totara.community/) for more resources to help you get the most out of Totara.

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