Auditing notifications
  • 07 Nov 2022
  • 3 minutes to read

Auditing notifications


When using centralised notifications on your site, it may be useful to check that various notifications are being sent as you would expect. For example, after setting up some performance activities you could check that notifications are triggered at the right times and that they're being successfully sent to the right users. Alternatively, as a manager, you may want to check that your team members have been notified about courses you have enrolled them on. By proactively auditing your notifications, you can ensure that notifications aren't being missed and that users are receiving timely updates about relevant activity that requires their attention.

There are three embedded reports that you can use to audit how your notifications are being delivered, each of which is outlined below.

Note that there are also report sources available for the three reports described below, which you can use to create and customise user reports for your specific use cases.

Notification events

This log shows which events were triggered, and when (e.g. a user enrolled on a course or a seminar was cancelled).

In the table, you can see each event that has been triggered, along with the following information:

  • Event time: When the event was triggered.
  • Event name: Shows the name of the event, along with other relevant information.
  • Subject user: Shows the user for whom the event was triggered, i.e. who the notification is about (not the recipient). You can click the user's name to view their profile.
  • Schedule: Shows when the notification(s) were sent relative to the trigger.
  • Status: Indicates whether the related notifications for the event were successfully sent.
  • Action: In this column you can click View to see the notification logs for that event.

You can filter the report to view events for certain users, events with or without errors, or for specific event triggers.

You can view this report at the site level or for a specific feature such as a course or seminar. When configuring notifications, click the icon of three dots (three_dots(1)), then select View notification logs to see the Notification events report.

The notification events report for a course called 'Virtual classrooms'.

Sent notifications

When viewing the Notification events report, click View for one of the events to see the Sent notifications report for that event. This log shows the notifications that have been sent, and the user roles to which they were sent (e.g. learners or managers rather than specific users).

In the table you can see each notification that was sent for the chosen event, along with the following information:

  • Event time: When the notification was sent.
  • Notification: The name of the notification.
  • Recipient: Shows the user who received the notification. You can click the user's name to view their profile.
  • Status: Indicates whether the notification was successfully sent via each delivery channel.
  • Action: In this column you can click View to see the Delivery log for the notification.

You can filter the report to view notifications for certain users, or notifications with or without errors.

The sent notification report for the Learner enrols on course event.

Delivery log

When viewing the Sent notifications report, click View for one of the notifications to see the Delivery log for that notification. This log shows how individual notification messages were delivered, and the status of the notification (e.g. an email notification failed to send). 

In the table you can see the various ways in which the chosen notification was sent, along with the following information:

  • Event time: When the notification was sent.
  • Notification: The name of the notification.
  • Recipient: Shows the user who received the notification. You can click the user's name to view their profile.
  • Delivery channel: The method(s) by which the notification was sent (e.g. email or site notifications).
  • Status: Shows whether the notification was successfully sent using a specific delivery channel.

You can filter the report to view notifications for certain users, or notifications with or without errors.

The delivery log for a course welcome notification.

C065 - Notifications in TotaraThe Totara Academy has a whole course dedicated to Notifications in Totara. Here you can learn more about how to set up and use centralised notifications, see best practice, and give it a go yourself.

© Copyright 2022 Totara Learning Solutions. All rights reserved.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.