Delete a user

If you no longer want or need a particular user account then you can delete it from your site. Before you manually delete a user, you may wish to set up a purge type to ensure that data associated with the account is removed in accordance with your policies or local data laws. 

As a Site Administrator (or another role with the appropriate permissions) you can delete a user's account by following these steps:

1. Go to Quick-access menu > Users > Accounts.

2. Select Manage users.

3. Search for and find the user.

4. Select the cross icon ( ) next to the user's name to delete their account.

5. You will be prompted to confirm deletion of the user account.

6. Click Delete.

Once you have deleted a user they will have the Deleted user status and will be counted for any deleted user purge types you might run.

Totara Learn

Any user-generated content (e.g. resources, playlists and surveys) created by a user will be deleted when that user's account is deleted. However, if the user has created any workspaces, these will not be deleted.

Totara Perform

Deleted data

All associated data, including but not limited to the following, will be deleted and is not recoverable:

• Appraisals where the user is in the Learner role

• Grades

• Tags

• Roles

• Preferences

• User custom fields

• Private keys

• Customised pages

• Seminar signups

• 360 feedback assignments and responses

• Position assignments

• Programs and certifications

• Goals

The following will also happen to the user:

• Will be unenrolled from courses

• Will be unassigned from manager, appraiser and temporary manager positions

• Will be removed from audiences

• Will be removed from groups

• Messages will be marked as read

If you wish to retain any data you may wish to consider suspending the user instead.