Program notifications
Notifications can be configured to be sent when the following events/triggers relating to programs occur:
Notification trigger event | Description |
|---|---|
Learner assigned in program | Notifications can be triggered to send to a user or their manager when they are assigned to a program. |
Program completed | Notifications can be triggered to send to a user or their manager when they complete a program, or a period of time after. |
Program course set completed | Notifications can be triggered to send to a user or their manager when they complete a course set in a program, or a period of time after. |
Course set due date | Notifications can be triggered to send to a user or their manager before, on, or after the due date of a course set. Notifications are only sent for users who haven't completed the course set. |
Program due date | Notifications can be triggered to send to a user or their manager before, on, or after the program's overall due date. Notifications are only sent for users with an outstanding due date, i.e. those who haven't yet completed the program. |
New exception reported | Notifications can be triggered to send to Site Administrators when any exceptions are reported for the program assignments. |
Learner unassigned from program | Notifications can be triggered to send to a user or their manager when they are unassigned from a program. |
Certification notifications
Notifications can be configured to be sent when the following events/triggers relating to certifications occur:
Notification trigger event | Description |
|---|---|
Learner assigned in certification | Notifications can be triggered to send to a user or their manager when they are assigned to a certification. |
Certification completed | Notifications can be triggered to send to a user or their manager when they complete a certification, or a period of time after. |
Course set completed | Notifications can be triggered to send to a user or their manager when they complete a course set in a certification, or a period of time after. |
Course set due date | Notifications can be triggered to send to a user or their manager before, on, or after the due date of a course set. Notifications are only sent for users who haven't completed the course set. |
Certification due date | Notifications can be triggered to send to a user or their manager before, on, or after the certification’s overall due date. Notifications are sent for any user with an active certification due date, including users completing an initial certification or currently in a recertification cycle. The trigger does not depend on the user’s certification path or certification status. |
Certification expiry date | Notifications can be triggered to send to a user or their manager a number of days before the user’s certification is set to expire. This applies to certifications approaching expiry, including users in an active recertification cycle. |
Failure to recertify | Notifications can be triggered to send to a user or their manager when the user fails to recertify in the recertification window. |
New exception reported | Notifications can be triggered to send to Site Administrators when any exceptions are reported for the certification assignments. |
Learner unassigned from certification | Notifications can be triggered to send to a user or their manager when they are unassigned from a certification. |
Recertification window open date | Notifications can be triggered to send before the recertification window opens, on the day it reopens, or a period of time after the window opens. These notifications can be used to remind users that they need to recertify. |
It is generally recommended to use either Certification due date or Certification expiry date notifications, rather than both. If both are enabled using the same (or similar) timing, learners may receive duplicate reminders for the same certification.
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